Meeting the visitor: Distribution and dissemination of mobile guides at the museum front desk

Research output: Contribution to conferenceConference abstract for conferenceCommunication


Over the years, the benefits of mobile devices in museums have been explored in a number of papers. Yet studies show that encouraging visitors to use mobile interpretation is the largest challenge in implementing mobile projects in museums. One of the keys to encouraging visitors to use mobile interpretation – one that has received little attention so far – is the distribution and dissemination of the guides. This presentation focuses on the operation of the museum’s front desk. Based on video recordings, it addresses the interaction between front desk assistants and visitors, highlighting barriers and organizational challenges in the distribution and dissemination of multimedia guides.
Original languageEnglish
Publication date12 Dec 2012
Publication statusPublished - 12 Dec 2012
Externally publishedYes
EventSharing is caring 2012: Let's get real - DR Byen, København, Denmark
Duration: 12 Dec 201212 Dec 2012


ConferenceSharing is caring 2012
LocationDR Byen

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